Terms of service

Terms of Service
Effective Date: 5/13/2025

Welcome to Klothory (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website at https://klothory.com (the “Site”) and any related services we offer (collectively, the “Service”).

By using our Service, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please do not use the Service.

1. Our Services

Klothory is a clothing and accessories brand offering carefully crafted, high-quality products through our online store. Our goal is to ensure you receive a seamless, reliable shopping experience with every visit.

2. Eligibility

To use our Service, you must be at least 13 years old. By using our Site, you confirm that:

  • You are at least 13 years of age.

  • You have not been suspended or banned from using our services.

  • Your use complies with all applicable laws.

If you're using the Service on behalf of an organization, you confirm that you have the authority to accept these Terms on its behalf.

3. Account Registration

Certain features (like tracking orders) may require an account. If you choose to register, you agree to:

  • Provide accurate and up-to-date information

  • Keep your login credentials secure

  • Accept full responsibility for any activity under your account

Please notify us at contact@support.klothory.com if you believe your account has been compromised.

4. Payment & Billing

All prices are listed in U.S. Dollars unless stated otherwise. Before checkout, you'll be shown the total cost including shipping and any applicable taxes.
We accept:

  • Credit/debit cards

  • PayPal

  • Google Pay & Apple Pay

  • Klarna/Afterpay and other localized payment options (where available)

By placing an order, you authorize us (and our third-party payment providers) to charge your chosen payment method.

5. Returns & Refunds

We take pride in delivering quality products. If your item arrives damaged or has a clear defect, we’ll offer a replacement or full refund.

To begin a return or refund request:

  • Email contact@support.klothory.com within 30 days of receiving your item

  • Include your order number and clear photos of the issue taken on a flat, well-lit surface

We cover return shipping for eligible claims. We do not accept returns for non-defective items or buyer’s remorse.

6. Shipping & Delivery

Orders are shipped to the address provided during checkout. Shipping costs and estimated delivery times are shown before finalizing your order.
For international orders, customs duties or taxes may apply and are the buyer’s responsibility. For details, please contact your local customs office.

7. Intellectual Property

All content on Klothory's website—including logos, designs, images, and written content—is owned by Klothory or its licensors and protected by intellectual property laws.
You may not copy, reproduce, modify, or distribute any content without prior written permission.

8. Prohibited Use

You agree not to:

  • Use the Service for unlawful or harmful activities

  • Violate intellectual property rights

  • Interfere with the operation or security of our Site

  • Access or use other users’ accounts

Violating these Terms may result in suspension or termination of your access to the Service.

9. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for violating these Terms or other legitimate reasons.
You may also cancel your account at any time by contacting contact@support.klothory.com.

10. Disclaimers

Our Service and products are provided “as is” and “as available.” We make no guarantees regarding the accuracy, reliability, or availability of the Service.
Use of our Service is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Klothory shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or any product purchased.

12. Indemnification

You agree to indemnify and hold harmless Klothory, its team, and partners from any claims, damages, or losses resulting from your violation of these Terms or any misuse of the Service.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of San Francisco County, California.

14. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

15. Contact Us

For any questions or concerns about these Terms, feel free to reach out:
📧 contact@support.klothory.com